Frequently Asked Questions

How do I manage my Customer Account, domain name, hosting account or other services?

Customers can manage their AlpineWeb Products and Services by logging into the Customer backroom.

Log into the Customer Backroom using the email address and password you used when signing up:

https://www.alpineweb.com/backroom/clientarea.php

In the Customer Backroom customers can:

  • Manage thier Domain Name Registration(s)
  • Manage DNS
  • Manages and access thier Web Hosting Account(s)
  • Review and pay invoices
  • Order new products
  • Unblock IP addresses restricted by the Firewall
  • Review News and Announcements
  • Review Server Status
  • Consult Knowledgebase Articles
  • Submit and review Support Tickets
  • More …

If you are having difficulty logging into the Customer Backroom contact our friendly staff here:

Is Email included with AlpineWeb Hosting Plans?

Yes, Email is included with all AlpineWeb Hosting Plans.

Standard Email service includes:

  • POP/IMAP
  • Webmail –
    • Squirrell Mail
    • Horde
    • Roundcube
  • Spam and Virus Filtering

Microsoft Exchange

In addition to Standard Email Service included with Hosting Plans Microsoft Exchange is also available. For more information about Microsoft Exchange see:

Can I check Email on my phone and my computer?

The short answer is yes. AlpineWeb Email services include both POP3 and IMAP protocols as well as Webmail.

If you need access to an email account(s) from more than one device, IMAP is an ideal protocol that allows you to keep your email synchronized between devices.

For more information about the differences between POP3 and IMAP read our Knowledgebase article:

I have an existing website, can you help me move it to AlpineWeb Hosting?

With over twenty years in business we have developed a deep and thorough understanding of the essential issues in the migration of a website. We know the issues and what matters most to ensure a smooth and seamless transfer of services. Whether it’s the transfer of website content, email service, a domain name transfer, the management of Domain Name System configuration or any of the myriad of details that are not readily apparent, AlpineWeb Design has the knowledge, experience and skill set to get the job done.

In most cases the website owner its visitors never see or are even aware of when the change takes place. This is how it should be.

For more information see our Migration Services page:

Will I be able to update my Website myself?

AlpineWeb Customers have full access to all aspects of their Websites.

The method or tools available to make updates depend upon the individual website and how it was built.

HTML Websites
In the case of an HTML website, Customers can use the available file and HTML editors available in their cPanel account to upload files and make updates. This means no special software needs to be purchased. Customers are also able to use the many available HTML editors such as Dreamweaver.

Content Management Systems – CMS
Customers will find the Sotware Application Installer Installatron available in Alpine Hosting cPanel Accounts. Installatron makes available more than 100+ popular software applications including the most popular and highly recommended WordPress. WordPress and the many other CMS applications such as Joomla and Drupal allow the customer the ability to manage and update the content of their websites.

Additional Information
For more information regarding Installatron and Content Management Software refer to our Knowledgebase:

You can also contact our friendly and knowledgeable Support Staff:

What kind support does AlpineWeb provide?

AlpineWeb is fully commited to providing timely and comprehensive Customer Support.

We provide the following Customer Support resources:

Support Knowledgebase:

  • Knowledgebase
    A collection of articles and how to guides for solving common support requests.

Support Ticketing System:

  • Submit a Support Ticket
    Customers can submit, review and respond via our Support Ticketing System available in our Customer Backroom. Existing Customers and their authorized sub-account Contacts have access to the Ticketing system and can also use email to submit and respond to existing support tickets.

Voice:

  • (603) 356-8797
    Monday – Friday: 9:00am – 5:00pm
    Customers and prospective Customers may contact our account managers via phone during regular business hours.