My email is bouncing back from Outlook.com

Are you getting an error message when you try to send an email to a recipient whose email address is in Office 365? If you think you should not be receiving the error message, you can use the delist portal to remove yourself from the Office 365 blocked senders list.

What is the Office 365 blocked senders list?

Microsoft uses the blocked senders list to protect its customers from spam, spoofing, and phishing attacks. Your mail server's IP address, that is, the address your mail server uses to identify itself on the Internet, was tagged as a potential threat to Office 365 for one of a variety of reasons. When Office 365 adds the IP address to the list, it prevents all further communication between the IP address and any of our customers through our datacenters.

You will know you have been added to the list when you receive a response to a mail message that includes an error that looks something like this:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a 
permanent error. The following address(es) failed: [email protected]
host ########.protection.outlook.com [104.47.44.36]
SMTP error from remote mail server after RCPT TO:[email protected]:
550 5.7.606 Access denied, banned sending IP [IP Address]. To request removal from this 
list please visit https://sender.office.com/ and follow the directions. 
For more information please go to http://go.microsoft.com/fwlink/?LinkID=526655 AS(1430) 

where [IP address] is the IP address of the computer on which the mail server runs and sends mail from.

Use the Office 365 delist portal to remove yourself from the blocked senders list

  1. Begin by visiting: https://sender.office.com.

  2. Follow the instructions on the page. Ensure that you use the email address to which the error message was sent, and the IP address that is specified in the error message. You can only enter one email address and one IP address per visit.

  3. Click Submit.

    The portal sends an email to the email address that you supply. The email will look something like the following:

    Screenshot of email received when you submit a request through the delist portal

  4. Click the confirmation link in the email sent to you by the delisting portal.

    This brings you back to the delist portal.

  5. In the delist portal, click Delist IP.

    After the IP address is removed from the blocked senders list, email messages from that IP address will be delivered to recipients who use Office 365. So, make sure you're confident that email sent from that IP address won't be abusive or malicious; otherwise, the IP address might be blocked again.

    Note: It may take up to 24 hours or results can vary widely before restrictions are removed.

Additional Information

Read about: How to prevent real email from being marked as spam in Office 365

  • Email, De-list, Blocked Sender
  • 0 Users Found This Useful
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