If you want to allow messages from a particular sender, you can safelist (whitelist) that sender so that messages they send arrive in your Inbox.
If you have already tried safelisting a sender through a mail client (like Outlook), mail might still be getting blocked from this sender at the server level. In order to allow mail from this sender, safelisting should be done through the Webmail interface.
Follow these instructions in order to safelist a sender through Webmail:
- Login to your Webmail interface at https://alpinewebmail.net.
- In the upper right hand side next to your username, click the drop-down to access the Settings menu.
- Select Spam Settings and click the Safelist tab.
- You can safelist the sender's email address, domain or sending IP address. Click the Add button next to the field you wish to Safelist.
You can use a "%" as a wildcard in the domain or email address (For example: @%.ru).
We recommend that you not safelist domains from large email systems, such as hotmail.com or yahoo.com, as this could result in spam arriving in your inbox.
If you have safelisted the sender and messages continue to get blocked or moved to your Spam folder, please read the following Knowledgebase article: