iOS: iPhone iOS 11 (IMAP) Print

  • iPhone, IMAP, iOS11
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This article will assist you in setting up your iPhone with your Premium Email mailbox. This article assumes that you have iOS 11 installed. If you have an older version, the screenshots below may not align exactly. We recommend running the latest version of iOS. This will ensure your phone has the latest features and security patches.

  1. On the home screen, tap the Settings icon.
  2. Within Settings, scroll down and tap Accounts and Passwords

  3. Tap Add Account

  4. Tap Other, at the bottom

  5. Tap Add Mail Account

  6. The next screen will ask for basic account information:

    Name: Your first and last name
    Password: Your mailbox password
    Description: Anything you'd like!

  7. Tap Next

  8. Make sure IMAP is selected

    Enter the following server details:

    Name: Your first and last name
    Description: Should already be prefilled from last section
    Password: Your mailbox password

    Incoming Server Settings
    Host Name:
    User Name:
    Password: Your mailbox password

    Outgoing Server Settings
    Host Name:
    User Name:
    Password: Your mailbox password

    Note: Even though it says optional, they are NOT optional. If you skip these fields, you will NOT be able to send out email.

  9. Tap Next

    • Authentication failed? - This means that your username or password are incorrect
    • Make sure your user name is typed as shown above and that you did not make a typo (it happens!)
    • Try accessing webmail via a web browser
    • If your browser has a saved password, remove it and manually enter it, to make sure you're using the same password you tried on your mobile device
    • If you cannot access webmail, you will need to reach out to your email admin for a possible password reset.
    • If you can access webmail, triple check you're typing the same password you used for webmail
    • If issues persist, contact your email admin

  10. Select the desired settings and tap Save

Next, you will configure your iPhone to sync your IMAP folders and prevent duplicate folders from showing up. This is called this Folder Mapping; below are the steps to do so.

  1. Within the Mail settings window, select the account that you just added.
  2. Under IMAP, tap Account

  3. Within the account settings, select Advanced at the bottom

  4. Under MAILBOX BEHAVIORS, select Sent Mailbox

  5. Select the appropriate folder under ON THE SERVER.

  6. Now repeat the previous step for Deleted Mailbox.
    Ignore the Archive Mailbox, it won't be used.
  7. Last step! Make sure Deleted Mailbox is selected under MOVE DISCARDED MESSAGES INTO. This will ensure deleted messages go to the Deleted Mailbox folder.
  8. Now you're done! Go back to the home screen and launch the Mail app. Your email should appear within a few minutes, depending on the amount of items to sync.

    Note: If you have a large mailbox, it may take several minutes before email appears. Please wait at least 15 minutes before troubleshooting.

Don't forget about your other devices! Click here to set up a computer, tablet, or phone.

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