iOS: iPhone iOS 11 (ActiveSync)

This article will assist you in setting up your iPhone with your Hosted Exchange mailbox. This article assumes that you have iOS 11 installed. If you have a previous version, see our iOS 10 article here. We recommend running the latest version of iOS as this will ensure your phone has the latest features and security patches.

  1. On the home screen, tap the Settings icon.
  2. Within Settings, scroll down and tap Accounts and Passwords



  3. Tap Add Account



  4. Tap Exchange



  5. Enter the following details: 

    Email Address: [email protected]
    Description: Anything you'd like 

  6. Tap Next



  7. Tap Configure Manually



  8. Enter the following details:

    Email Address: [email protected]
    Password: Your mailbox password

  9. Tap Next



  10. Enter the following server information: 

    Email Address: [email protected] 
    Server: mobilesync.emailsrvr.com 
    Domain: Leave blank
    Username: [email protected] 
    Password: Your mailbox password



  11. Tap Next

    • Cannot verify server?
    • Make sure you've typed everything correctly
    • If you are on WiFi, turn it off and try on a cellular network
    • If you are on a cellular network, connect to a WiFi point
    • Reboot your phone
    • If issues persist, contact your email admin


  12. Select the services that you wish to synchronize and then tap Save



  13. Once saved, head over to the Mail app to access your email.

    Note: If you have a large mailbox, it may take several minutes before email appears. Please wait at least 15 minutes before troubleshooting.

Don't forget about your other devices! Click here to set up a computer, tablet, or phone.

  • iPhone, ActiveSync, iOS11
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