iOS: iPhone (iOS 10 - ActiveSync)

This article will assist you in setting up your iPhone with your Premium Exchange mailbox. This article assumes that you have iOS 10 installed. If you have a previous version, the screenshots below may not align exactly. We recommend running the latest version of iOS as this will ensure your phone has the latest features and security patches.

  • On the home screen, tap the Settings icon.
  • Within Settings, scroll down and tap Mail



  • Now tap Accounts



  • Tap Add Account



  • Tap Exchange



  • Enter the following details: 

    Email Address: [email protected] 
    Description: Anything you'd like 
  • Tap Next



  • Enter the following details: 

    Email Address: [email protected] 
    Password: Your mailbox password 
  • Tap Next



  • Enter the following server information: 

    Email Address: [email protected] 
    Server: mobilesync.emailsrvr.com 
    Domain: Leave blank 
    Username: [email protected] 
    Password: Your mailbox password 



  • Tap Next

    • Cannot verify server?
    • Make sure you've typed everything correctly
    • If you are on WiFi, turn it off and try on a cellular network
    • If you are on a cellular network, connect to a WiFi point
    • Reboot your phone
    • If issues persist, contact your email admin


  • Select the services that you wish to synchronize and then tap Save



  • Once saved, head over to the Mail app to access your email. 

    Note: If you have a large mailbox, it may take several minutes before email appears. Please wait at least 15 minutes before troubleshooting.

Don't forget about your other devices! Configure Email Settings to set up a computer, tablet, or phone.

  • iPhone, ActiveSync, iOS10
  • 0 Users Found This Useful
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