Log in to your Customer account:
To add a new contact choose + Contacts on the lefthand menu.
- The minimum required fields are First Name, Last Name and Email Address. All the other fields are optional.
- Email Preference checkboxes allow you to set which email categories the contact should receive copies of.
- Once completed, click Save Changes to complete the process.
Note: Support contacts do not receive copies of all support tickets. Support contacts can open tickets themselves via email and will only receive emails when an admin replies to a ticket they opened.
- If you have already created one or more contacts, the first of these will be listed in a dropdown list when the page is first opened.
- If you have multiple contacts, select the contact whose details you wish to see using the Contacts dropdown at the top of the page and click Go.
- Make the desired changes and click Save changes.
Deleting a Contact
To delete a contact, click the red Delete link at the bottom of the page. You will be prompted to confirm the deletion, at which pint the contact is removed immediately.