Add a new Contact Print

  • Contacts, Customer Backroom
  • 351

Log in to your Customer account:

To add a new contact choose + Contacts on the lefthand menu.

  1. The minimum required fields are First Name, Last Name and Email Address. All the other fields are optional.
  2. Email Preference checkboxes allow you to set which email categories the contact should receive copies of.
  3. Once completed, click Save Changes to complete the process.

Note: Support contacts do not receive copies of all support tickets. Support contacts can open tickets themselves via email and will only receive emails when an admin replies to a ticket they opened.

Managing Contacts

  1. If you have already created one or more contacts, the first of these will be listed in a dropdown list when the page is first opened.
  2. If you have multiple contacts, select the contact whose details you wish to see using the Contacts dropdown at the top of the page and click Go.
  3. Make the desired changes and click Save changes.

Deleting a Contact

To delete a contact, click the red Delete link at the bottom of the page. You will be prompted to confirm the deletion, at which pint the contact is removed immediately.

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