Spam Filtering Levels

Low Scoring and High Scoring Spam- MailScanner assigns a score to each email based on various attributes and triggers. The higher the score, the more likely the mail is to be spam. There are two levels of spam, low scoring and high scoring. High scoring spam is almost certainly spam, and low scoring spam is probably spam but it's possible to have false positives. You can also change the level of the low and high scoring spam; Normally low scoring spam must have a score of at least 5 but less than 20, and high scoring spam is email that has a score of at least 20. These score settings can be changed on a server wide basis by your hosting provider, and you can also change these scores for your own email (seeOther Settings).

When MailScanner determines that an email is low or high scoring spam, you can configure whether this email is delivered as usual with a tag to let you know it is spam, deleted so you do not see it at all, or forwarded to a different email address which you can check on a regular basis.

If you choose to have the spam forwarded to an alternate email address you must create this email address in cPanel. You can either use the default "[email protected]" or set up a different email address inOther Settings.

 

  • Low scoring spam setting - You can change the level at which MailScanner will identify an email as low-scoring spam (probably spam) by changing this setting. If you change it to a higher number you may receive more spams that have not been identified as spam by MailScanner. If you change it to a lower number you may find that MailScanner is identifying non-spam emails as spam, i.e. there will be more false-positives.

  • High scoring spam setting - You can change the level at which MailScanner will identify an email as high scoring spam (almost certainly spam) by changing this setting. The default is 20 and this setting works well in most cases. If you find you are getting excessive amounts of low scoring spam with a score just below 20, you may want to change this setting to a lower number, such as 15. If you change it to a lower number we would recommend NOT setting high scoring spam to Delete until you've tested it for a while to be sure the new scoring is working well for you.
  • 22 Users Found This Useful
Was this answer helpful?

Related Articles

Mailscanner Overview

Mailscanner is an application that scans email and assigns a score based on the likelihood that...

MailScanner FAQ

This list of Frequently Asked Questions is provided to help you understand the Mail Scanning...

Minimizing Spam

Here is a list of things you can do to help prevent receiving spam in the first place: Do not...

How do I know whether an email has a virus or is spam?

There are two methods used to identify these emails to you. Firstly, the subject line of the...

My email says it is Disarmed - what does that mean?

How do I know whether and email has a virus or is a spam?One of the ways that Mailscanner...