Domain Name Registration Contact and Verification FAQs

What is DNR Contact Verification?
On January 1, 2014, AlpineWeb Design began verifying the DNR contact information for all new domain registrations and WHOIS contact information updates to existing domain registrations as mandated by the Internet Corporation for Assigned Names and Numbers (ICANN). Any new domain name registration or change to the Registered Name Holder of an existing domain name registration will require the verification of the Registrant contact email address.

See the example Email Verification below:

Example Email Verification Message

How does the DNR Contact Verification process work?
A change to the Registered Name Holder of a domain name is defined as any change to the first name, last name, or email address of the registrant contact. A change to the Registered Name Holder of a domain name will trigger the contact verification process whereby an email containing a verification link will be sent to the registrant email address. The link in the email must be clicked by the recipient of the email in order to complete the verification process.

What if the Contact Verification process is not successfully completed?
Failure to complete the verification process will result in one of the following:

  1. For new domain registrations and contact updates via our API: failing to complete the verification process within 15 days will result in the suspension of the registered domain(s) or those domains that were updated as a result of a contact change

  2. For contact change requests submitted via our website, failure to complete the verification process within 7 days will result in the requested contact change request being cancelled.
What is domain suspension?
If contact verification is required and not successfully completed, then the domain(s) that were registered or associated with the contact change will require suspension. Domain suspension involves eNom taking over the DNS of the domain and posting a page on the domain listing instructions on how the name can be verified and have the DNS returned to the previous settings.

Why was my domain suspended?
A Registered Name Holder's willful provision of inaccurate or unreliable information, its willful failure to update information provided to Registrar within seven (7) days of any change, or its failure to respond for over fifteen (15) days to inquiries by Registrar concerning the accuracy of contact details associated with the Registered Name Holder's registration shall constitute a material breach of the Registered Name Holder-registrar contract and be a basis for suspension and/or cancellation of the Registered Name registration.

How can I get my domain unsuspended?
The suspension of the domain will be removed after the WHOIS information is successfully verified. Please update the WHOIS information with complete and accurate contact details through your domain service provider.

Who is ICANN?
ICANN is responsible for the coordination of the global Internet's systems of unique identifiers and, in particular, ensuring its stable and secure operation. ICANN maintains policies and specifications for registrars and registrants to abide by.

What is WHOIS?
WHOIS services provide public access to data on registered domain names, which currently includes contact information for Registered Name Holders. Registered Name Holders are required to provide accurate and reliable contact details to their Registrar to update WHOIS data for a Registered Name.

Where can I view my current WHOIS contact information?
The WHOIS information for domains registered at AlpineWeb Design can be viewed at:

https://whois.icann.org/en

I need further assistance. Who do I contact for help?

You can find contact information for AlpineWeb Design at:

https://www.alpineweb.com/contact-us/

Submit a Support Ticket:

https://www.alpineweb.com/backroom/submitticket.php

What will the Verification Email look like?

For reassurance we have included examples of the format of the verification email:

Dear Your Name,

As a new Registrant of a domain name or by changing your name or email address for existing 
domains, you need to verify this contact information. For new registrations you must verify 
your email address[1]. For changes to existing domain names, you must verify the name or 
email modification[1]

To verify the contact information, please click on the link below. Please note that without 
timely verification of your email address or modified contact information, you can't fully 
manage your domain name and your domain name will stop resolving after its respective 
Verification Deadline Date below.

http://registrant-email-verification.ispapi.net/?approve&token=abc...xyz&lang=en

Domain Name(s) Registered Using New Email Address: Only one verification required to verify 
domain(s) listed below.

Verification Deadline Date   Domain Name

2018-08-15 21:45:59          domain-name.com

For more information on email verification please contact your domain service provider.

AlpineWeb Design

URL: https://www.alpineweb.com

EMail: [email protected]

Phone: +1.603-356-8797

Terms and Conditions of your Domain Name Registration are available at: https://www.alpineweb.com/policies/dnr/

[1] http://www.icann.org/en/resources/registrars/raa/approved-with-specs-27jun13-en.htm#whois-accuracy

To verify the legitimacy of this email visit this knowledgebase article:

https://www.alpineweb.com/backroom/knowledgebase/217/Email-Verification.html

or

Dear Your Name,

This is your annual notice that all registered domain names must have accurate and up-to-date 
contact information.

Please review the domain information below and verify its accuracy. If all information is 
up-to-date then no changes are necessary. Inaccurate or outdated information must be 
corrected by logging into your account.

While we do respect your privacy, we are required by ICANN, our regulating authority, to 
send these notices annually to all domain contacts. To learn more about this process and 
why it is required, please visit ICANN’s website: http://www.icann.org/whois/wdrp-registrant-faq.htm

Please remember that under the terms of your registration agreement, providing false or 
inaccurate Whois (contact) information can be grounds for the cancellation of your 
domain name registration.

Domains names for review as of July 1 thru July 31
Domain Name 	                                Link
domain-name.com
Created: Aug 15, 2018; Type: Registrant 	View Contact Data
*note: these links are only valid until : 2018-08-15

Sincerely,
Your domain registration provider
>
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