Android: HTC Generic IMAP Setup with Gmail App

  1. Launch the Settings app on your device.
  2. Once it launches, tap on Accounts.
  3. Tap on Add Account.
  4. Select Personal (IMAP), near the bottom of the screen, as the Account Type

  5. Enter your email address: [email protected]

  6. Type your mailbox password

  7. Enter the following incoming settings: 

    Username: [email protected]
    Password: Your mailbox password
    Server: secure.emailsrvr.com 
  8. Tap Next

    Authentication failed?

    • This means that your username or password are incorrect
    • Make sure your user name is typed as shown above and that you did not make a typo (it happens!)
    • Try accessing webmail via a web browser
    • If your browser has a saved password, remove it and manually enter it, to make sure you're using the same password you tried on your mobile device
    • If you cannot access webmail, you will need to reach out to your email admin for a possible password reset.
    • If you can access webmail, triple check you're typing the same password you used for webmail
    • If issues persist, contact your email admin


  9. Enter the following outgoing settings: 

    Make sure Require sign in is enabled. 

    Username: [email protected] 
    Password: Your mailbox password 
    SMTP Server: secure.emailsrvr.com 
    Port (if prompted): 465 with SSL
  10. Tap Next

    Authentication failed?

    • This means that your username or password are incorrect
    • Make sure your user name is typed as shown above and that you did not make a typo (it happens!)
    • Try accessing webmail via a web browser
    • If your browser has a saved password, remove it and manually enter it, to make sure you're using the same password you tried on your mobile device
    • If you cannot access webmail, you will need to reach out to your email admin for a possible password reset.
    • If you can access webmail, triple check you're typing the same password you used for webmail
    • If issues persist, contact your email admin


  11. Select the options desired, and tap Next

  12. Account Name: Used to distinguish account from others in the device 
    Your name: Name to be displayed in outgoing messages

  13. You are all set! Go back to the main menu, open the Gmail app and your messages should start syncing. Please give it a few minutes to download data before troubleshooting.

Don't forget about your other devices! Click here to set up a computer, tablet, or phone.

  • HTC, IMAP, Gmail
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