Starter Hosting Support
For domain name registration questions go to:
http://www.alpineweb.com/dns/domain_registration_faq.html
To access the Control Panel through the Web:
- Start your Web browser.
- Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter (replace your_domain.com with
your domain name). The Control Panel Login window appears.
- Type your user ID and password in the appropriate text boxes.
If your user ID/password combination does not work, an error message appears. Contact support.
- Click Login. If you are logging in for the first time, the Quick Start page appears. If not, the page you have selected in
the Set my Start Page to drop-down list appears.
The following features and functions appear on your start page:
- Help, Sitemap, and Logout buttons in the upper-right corner.
- At the top of the page, a drop-down list of selectable features including My Account, My Files, My Mail, My Users, My
Website, and Quick Start.
- Navigation tabs that change depending on the selection in the drop-down list.
- A Things to do window that provides direct access to frequently-used functions for the selected feature.
- A Summary window that provides information about your account.
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Your Control Panel provides a comprehensive set of tools in five sections:
- Quick Start provides access the main features used in each section of the Control Panel.
- My Account provides access to the following:
- Home page (Things to do in My Account and Summary)
- Profile
- Password
- Domain Blocking
- My Files provides access to the following:
- Home page (Things to do in My Files and Summary)
- All Files
- Shared Files
- My Mail provides access to the following:
- Home page (Things to do in My Mail and Summary)
- Inbox
- Compose
- Address Book
- Folders
- Options
- My Users provides the following:
- Home (Things to do in My Users and Summary)
- User List
- Aliases
- My Website provides access to the following:
- Home (Things to do in My Website and Summary)
- Web Access
- Add Ons
- Backups
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Yes. Your account can be accessed through FTP. See Getting Started for more information on how to connect using FTP.
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Yes. See FrontPage Extensions for more information
on how to install FrontPage Extensions. The FrontPage 2002 Extensions must be installed to access your Website using FrontPage.
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To add additional users:
- Select My Users from the drop-down list at the top of the window. The My User Home page appears.
- Click the User List tab. The User List window appears.
- Click Create New . The Create User window appears.
- Type or select the following required information in the appropriate boxes:
- User ID
- Full Name
- Privileges
- Password (twice)
- Type or select the following options:
- New Alias/Nickname
- Mail Forward
- Whether or not to save forwarded E-mail
- Whether or not to send an autoreply message
- An Autoreply message
- To add this user, click Save . The Add User window appears with a message informing you that the new user has been added.
To add this user and create another, click Save/Create Another. The Create User window refreshes with a message informing you
that the new user has been created. Repeat steps 4 through 6 to add another entry.
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Technically, there is no limit to the number of users you can add to your account; however, there are some "practical" limits.
Each account requries processes. As the number of users grows and the additional users become more active, the resources could
become exhausted. Contact Support for more information.
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To recover you password you must contact Customer Support.
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For information on how to add a POP or IMAP account to your E-mail client, see Getting Started section of the Help Files.
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To access E-mail using Webmail:
- Start your Web browser.
- Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter (replace your_domain.com with your domain name). The Control Panel Login window appears.
- Type your user ID and password in the appropriate text boxes.
If your user ID/password combination does not work, an error message appears. Contact support.
- Click Login . If you are logging in for the first time, the Quick Start page appears. If not, the page you have selected in the Set my Start Page to drop-down list appears.
- Click My Mail from the drop-down list at the top of the window. The My Mail Home page appears.
- Click the Inbox tab. The Inbox window appears with a list of E-mails you have received. To view a message, click the subject
of the message to be read.
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You can only host one domain on your account. However, you can point multiple domains to the same account, these are called
domain pointers.
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Yes. Virus scanning is available for your account. The virus scanning is performed by ClamAV. See the Virus Scanning Services of the Help Files for more information on how to enable virus scanning.
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Yes. Spam filtering is available for your account. The spam filtering is performed by Spam Assassin. See the Spam Filter Services of the Help Files for more information on how to enable spam filtering.
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Yes, you can add software to your account. There are several software packages that will work out of the box on your account.
However, there are many that will take additional changes to the setup process to work, and others will not work on your account.
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Yes, you can monitor your disk and data transfer for your account by viewing any Home page or the Quick Start page. The disk
space and data transfer are located under Summary section of the page.
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Yes, you can install your own SSL Certificate on your account. See the Digital Certificates section of the Help Files for more information on how to install an SSL Certificate.
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Yes, the Account Owner can login as the End User by typing the Account Owner login followed by a ":" and End User login and using
the Account Owners password. For example the Account Owner is bob and the End USer is tom, the login would appear as
bob:tom
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E-mail messages cannot be over 8MB in size. Any E-mail that is larger than this will be rejected and an error message will be sent.
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To view your Website statistics:
- Start your Web browser.
- Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter (replace your_domain.com with your domain name). The Control Panel Login window appears.
- Type your user ID and password in the appropriate text boxes.
If your user ID/password combination does not work, an error message appears. Contact support.
- Click Login. If you are logging in for the first time, the Quick Start page appears. If not, the page you have selected in the Set my Start Page to drop-down list appears.
- Click View statistics . A new window appears displaying your statistics in Urchin.
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Yes, there is a nightly backup as well as a weekly tape backup.
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Your account is protected with an assigned user ID and password. You must use this user ID and password to access Control
Panel, SSH, or FTP information. You may assign secure userIDs and passwords to your account users.
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No. E-commerce will be added soon.
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For security reasons (including spam control), you must receive E-mail using the POP or IMAP protocols before sending any E-mail.
When you POP or IMAP you are authenticating a user; this user is then allowed to send mail to unknown hosts. After you receive mail
using the POP or IMAP protocols there is a 30-minute window that the user is authenticated for. If you send mail after that
30-minute window you will receive this error message. To fix the problem receive mail by using POP or IMAP protocol then try to
resend the message.
Note: This problem does not appear if you use the Webmail feature included with your
account.
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When you test your mail relay with these types of services, they check to see if any mail is accepted with the correct domain
to an invalid user. With Sendmail, all mail is rejected if the user does not match a user on the domain. However, qmail accepts
all mail from the domain and then verifies that the user is on the domain. If the user is not on the domain, the mail is dropped.
Because qmail accepts the mail, it automatically fails these tests, even if there is no mail relay.
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