Starter Hosting Frequently Asked Questions
For all other domain name registration questions go to:
http://alpineweb.com/dns/domain_registration_faq.html
Is there a Control Panel to manage my Starter Hosting account?
Yes. To access your Control Panel through the Web:
- Start your Web browser.
- Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter
(replace your_domain.com with your domain name). The Control Panel Login window appears.
- Type your user ID and password in the appropriate text boxes.
If your user ID/password combination does not work, an error message appears. Contact
support.
- Click Login.
Back to Top
What features are available for a Starter Hosting account?
- 1,000 MBs (or 1 GB) Disk Space
- 1 GB data transfer per month
- 5 e-mail user accounts
- Unlimited email aliases and autoresponders
- Triple data backup
- Access to raw log files
- Redhat Linux Operating System
- SPAM filtering with SpamAssassin
- Virus Scanning with Clam AntiVirus (ClamAV)
- 24/7 monitoring
Is there a limit to the number of users I can add to my account?
Starter Web Hosting includes an Administrative account and up to 5 POP3/IMAP user accounts.
Back to Top
What kinds of tools are available for managing accounts?
Your Control Panel provides a comprehensive set of tools in five sections:
- User Management provides access to the following:
- Add or remove user accounts
- Edit user profiles including changing passwords
- Domain Management allows access to:
- Domain Profile Management
- Mail System Management provides access to the following:
- Adding and removing e-mail addresses
- Editing e-mail addresses
- File Management provides the following:
- Browse the file system
- Create, edit and delete files and directories
- Manage file permissions
- My Profile provides access to the following:
- Manage profile
- Change password
- My Preferences allows access to the following:
- Auto logout
- Date and Time
- User Management
- File Management
- System Administration provides access to:
Back to Top
How do I get support for my Starter Hosting account?
To get support for your Starter Hosting account you can:
Search our online support site:
http://www.alpineweb.com/support/
Submit a Help Desk Ticket:
https://www.alpineweb.com/helpdesk/
Send e-mail to:
support@alpineweb.com
Or call Support at:
1-888-356-8797
Back to Top
Can I access my Starter Hosting account through FTP?
FTP, yes. You can access your account using FTP. See Getting Started for more
information on how to connect using FTP.
Back to Top
Can I access my account through FrontPage?
No.
† What happened to FrontPage and FrontPage extensions? After nine years of being a
popular Web authoring tool, FrontPage was discontinued by Microsoft in 2006. Effective June 30, 2006 support for the
Microsoft FrontPage 2002 Server Extensions for UNIX was also stopped by Microsoft. There are no plans for a FP2003
Server Extensions for UNIX release. Please refer to Microsoft for additional information. You may continue to use
the Front Page Server Extensions that you have previously installed. There will be no future releases, bug fixes
or security patches.
.
Back to Top
Is Webmail available for Starter Hosting accounts?
Yes. To access email using Webmail:
- Start your Web browser.
- Type http://your_domain.com/ControlPanel/mail/ in the address bar, then press Enter
(replace your_domain.com with your domain name). The Control Panel Web Mail Login window appears.
- Type your user ID and password in the appropriate text boxes. If your user ID/password combination
does not work, an error message appears. Contact support.
- The Inbox window appears with a list of emails you have received.
To view a message, click the subject of the message to be read.
Back to Top
Is Spam filtering available?
Yes. Spam filtering is available for your account. The Spam filtering is performed by SpamAssassin.
Back to Top
Is there virus scanning available?
Yes, Virus scanning is automatically available for
your account. The virus scanning is performed by ClamAV.
Back to Top
Changing Your Shell Account's Time Zone
You can set/modify the time zone for your account. There are two options: the first provides you
with a way to change your shell's time zone; the second provides you with a way to change the time
zone of your web services.
Back to Top
Changing Your Web Service's Time Zone
The procedure described above will not affect your web services (e.g. Control Panel) or the time stamps in your web
server log files. To change this time zone, you must contact Technical Support (support@alpineweb.com).
Please provide your account ID (username/login) and your preferred time zone.
Can I change the domain name after my Starter Hosting account has been set up and configured?
Yes. To change the domain name: Have the DNS records for the domain name pointed to the IP address of your Starter Hosting account:
- Add the domain name to the Starter Hosting account
(Order Forms) or
contact dns@alpineweb.com to point the DNS to the
Starter Hosting account.
Just pointing the DNS to the Starter Hosting account will get your web traffic going there if that is all you
need, but the e-mail associated with the domain name will not work. Starter only allows one domain
name per account for e-mail purposes, so if you want to use your Starter Hosting account for e-mail for this
new domain, you will have to change the hostname for the Starter Hosting account.
- To use this Starter Hosting account for e-mail using the new domain name:
Note: Before using this procedure, allow several days to work out any
kinks that may occur from generating a new domain name, modifying DNS, propagation, and for the hostname
change to take effect.
Back to Top
|
