Signature Hosting Frequently Asked Questions
For all other domain name registration questions go to:
http://alpineweb.com/dns/domain_registration_faq.html
Is there a Control Panel to manage my Signature account?
Yes. To access your Control Panel through the Web:
- Start your Web browser.
- Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter
(replace your_domain.com with your domain name). The Control Panel Login window appears.
- Type your user ID and password in the appropriate text boxes.
If your user ID/password combination does not work, an error message appears. Contact support.
- Click Login . If you are logging in for the first time, the Quick Start page appears.
If not, the page you have selected in the Set my Start Page to drop-down list appears.
The following features and functions appear on your start page:
- Help, Sitemap, and Logout buttons in the upper-right corner.
- At the top of the page, a drop-down list of selectable features including My Account, My Files, My Mail, My Users, My
Website, and Quick Start.
- Navigation tabs that change depending on the selection in the drop-down list.
- A Things to do window that provides direct access to frequently-used functions for the selected feature.
- A Summary window that provides information about your account.
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What features are available for a Signature account?
- Unlimited Disk Space
- From
6 TB
to
12 TB
of data transfer per month
- From 250 to
500 email users per account
- Unlimited email aliases and autoresponders
- Triple data backup
- Access to raw log files
- Unix FreeBSD 4.10 or later OS
- SPAM filtering
- Virus Scanning with Clam AntiVirus (ClamAV)
- SSL Secure Server Support
- 24/7 monitoring
Is there a limit to the number of users I can add to my account?
Depending on your plan level you may have from
250
to
500
users per account. You may also add up to
20 additional user accounts to any of our Signature plans.
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What kinds of tools are available for managing accounts?
Your Control Panel provides a comprehensive set of tools in five sections:
- Quick Start provides access the main features used in each section of the Control Panel.
- My Account provides access to the following:
- Home page (Things to do in My Account and Summary)
- Profile
- Password
- Domain Blocking
- My Files provides access to the following:
- Home page (Things to do in My Files and Summary)
- All Files
- Shared Files
- My Mail provides access to the following:
- Home page (Things to do in My Mail and Summary)
- Inbox
- Compose
- Address Book
- Folders
- Options
- My Users provides the following:
- Home (Things to do in My Users and Summary)
- User List
- Aliases
- My Website provides access to the following:
- Home (Things to do in My Website and Summary)
- Web Access
- Add Ons
- Backups
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How do I get support for my Signature account?
To get support for your Signature Hosting account you can:
Search our online support site:
/support//
Submit a Help Desk Ticket:
https://secure.alpineweb.com/helpdesk/
Send e-mail to:
support@alpineweb.com
Or call Support at:
1-888-356-8797
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Can I access my Signature account through Telnet, SSH, and/or FTP?
Yes. You can access your account using Telnet, SSH (Secure Shell), and FTP. See
Getting Started for more
information on how to connect using either Telnet, SSH, and FTP.
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Can I access my account through FrontPage?
Yes, if you purchased one of the accounts that
supports FrontPage Extensions. See
FrontPage Extensions for
more information on how to install FrontPage Extensions. The FrontPage Server Extensions must be installed
to access your Website using FrontPage.
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Is Webmail available for Signature accounts?
Yes. To access email using Webmail:
- Start your Web browser.
- Type http://your_domain.com/ControlPanel/ in the address bar, then press Enter
(replace your_domain.com with your domain name). The Control Panel Login window appears.
- Type your user ID and password in the appropriate text boxes. If your user ID/password combination
does not work, an error message appears. Contact support.
- Click Login. If you are logging in for the first time, the Quick Start page appears.
If not, the page you have selected in the Set my Start Page to drop-down list appears.
- Click My Mail from the drop-down list at the top of the window. The My Mail Home page
appears.
- Click the Inbox tab. The Inbox window appears with a list of emails you have received.
To view a message, click the subject of the message to be read.
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What add-on products are available for Signature?
You can purchase additional Disk Space, Bandwidth and Site Users for your Signature account.
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Can I use my own SSL certificate?
Yes, you can install your own SSL Certificate on your account. See the
Digital Certificates section
of the Help Files for more information on how to install an SSL Certificate.
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Is there Spam filtering available?
Yes. Spam filtering is available for your account. The Spam filtering is performed by SpamAssassin.
See the Spam Filter Services
of the Help Files for more information on how to enable Spam filtering.
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Is there virus scanning available?
Yes,Virus scanning is available for
your account. The virus scanning is performed by ClamAV. See the
Virus Scanning Services of the
Help Files for more information on how to enable virus scanning.
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Is E-Commerce available for my Signature account?
Yes, ShopSite is available as an Add-On and many third party E-Commerce applications are supported. For
more information see:
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Can I subdivide my space and resell it?
No. Signature accounts will
only work with the main domain. You can have additional domains that point to the Signature Account,
these are called domain pointers. For example, you can have the main domain as your_domain.com. Then
you can order another a pointer domain of your_other_domain.com; however, it only points to
your_domain.com.
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Changing Your Shell Account's Time Zone
You can set/modify the time zone for your account. There are two options: the first provides you
with a way to change your shell's time zone; the second provides you with a way to change the time
zone of your web services.
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How do I change the Shell Time Zone?
This feature allows you to set your shell's time zone. This time zone will only be used by certain
shell programs (for example, pine). Another big benefit of this feature, any cron jobs you schedule
will use this environment variable! To set your shell time zone, choose from among the available time
zones listed below. Then, add the following to your .cshrc file:
setenv TZ [TIME_ZONE]
For it to take effect immediately, within your current shell, you must run 'source .cshrc'.
For example, if one wanted to set his time zone to Hawaiian Pacific Time, he'd run:
%setenv TZ Pacific/Honolulu
To verify, run 'date':
%date
Wed Sep 26 08:48:20 HST 2001
Here's a list of the available time zones (notice that the directories contain add'l time zones, e.g.
Pacific/Honolulu).
drwxr-xr-x 14 root wheel 512 Dec 28 2000 .
drwxr-xr-x 26 root wheel 512 Nov 21 2000 ..
drwxr-xr-x 2 root wheel 1024 Dec 28 2000 Africa
drwxr-xr-x 4 root wheel 2560 Dec 28 2000 America
drwxr-xr-x 2 root wheel 512 Dec 28 2000 Antarctica
drwxr-xr-x 2 root wheel 512 Dec 28 2000 Arctic
drwxr-xr-x 2 root wheel 1536 Dec 28 2000 Asia
drwxr-xr-x 2 root wheel 512 Dec 28 2000 Atlantic
drwxr-xr-x 2 root wheel 512 Dec 28 2000 Australia
-rw-r--r-- 1 root wheel 755 Dec 28 2000 CET
-rw-r--r-- 2 root wheel 1279 Dec 28 2000 CST6CDT
-rw-r--r-- 1 root wheel 679 Dec 28 2000 EET
-rw-r--r-- 3 root wheel 286 Dec 28 2000 EST
-rw-r--r-- 3 root wheel 1267 Dec 28 2000 EST5EDT
drwxr-xr-x 2 root wheel 1024 Dec 28 2000 Etc
drwxr-xr-x 2 root wheel 1024 Dec 28 2000 Europe
-rw-r--r-- 1 root wheel 93 Dec 28 2000 Factory
-rw-r--r-- 6 root wheel 56 Dec 28 2000 GMT
-rw-r--r-- 2 root wheel 130 Dec 28 2000 HST
drwxr-xr-x 2 root wheel 512 Dec 28 2000 Indian
-rw-r--r-- 1 root wheel 755 Dec 28 2000 MET
-rw-r--r-- 2 root wheel 130 Dec 28 2000 MST
-rw-r--r-- 3 root wheel 877 Dec 28 2000 MST7MDT
-rw-r--r-- 2 root wheel 1017 Dec 28 2000 PST8PDT
drwxr-xr-x 2 root wheel 1024 Dec 28 2000 Pacific
drwxr-xr-x 2 root wheel 512 Dec 28 2000 SystemV
-rw-r--r-- 1 root wheel 679 Dec 28 2000 WET
-rw-r--r-- 3 root wheel 1267 Dec 28 2000 posixrules
-r--r--r-- 1 root wheel 16380 Dec 28 2000 zone.tab
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Changing Your Web Service's Time Zone
The procedure described above will not affect your web services (e.g. Control Panel) or the time stamps in your web
server log files. To change this time zone, you must contact Technical Support (support@alpineweb.com).
Please provide your account ID (username/login) and your preferred time zone.
Can I change the domain name after my Signature Hosting account has been set up and configured?
Yes. To change the domain name: Have the DNS records for the domain name pointed to the IP address of your Signature account:
- Add the domain name to the Signature account
(Order Forms) or
contact dns@alpineweb.com to point the DNS to the
Signature account.
Just pointing the DNS to the Signature account will get your web traffic going there if that is all you
need, but the e-mail associated with the domain name will not work. Signature only allows one domain
name per account for e-mail purposes, so if you want to use your Signature account for e-mail for this
new domain, you will have to change the hostname for the Signature account.
- To use this Signature account for e-mail using the new domain name:
Note: Before using this procedure, allow several days to work out any
kinks that may occur from generating a new domain name, modifying DNS, propagation, and for the hostname
change to take effect.
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